Need Assistance?
If you need help or have any questions please contact us at
personalshopper@ericaangeline.com
or call us at
209-322-7433
POLICIES
The Haute Couture Design Process
Original EA couture designs are completely made to measure using over 20 individual body measurements. Our designer Erica, will work with you to create your vision. We will advise you of which styles look best for your body and advise accordingly. There is a $100 non-refundable design session fee. This payment will be applied to the final cost of your gown. We collect this fee prior to beginning your design process. After your initial consultation we begin to illustrate your gown based on the information and ideas we gather from you. A series of sketches are presented for your approval and signature. Once the final design is approved, a quote is submitted. A 50% deposit will mark the beginning of the production process, acceptance of the quote and our policies.
The production completion date will be determined based on the wedding date, dress design as well as fabric availability. We request clients provide an accurate event date to help us create a reasonable production and delivery date for haute couture garments. Custom/made-to-measure orders are taken on a first come first served basis, during peak season their may be a delay in custom production at which time you will be notified and added to our waiting list. We take a limited number of couture gowns per year due to the intricate hand beading and embroidery we apply to these special designs. We suggest allowing 6-12 months for made-to-measure gowns.
We do not accept returns on any custom products or services.
Pret-a-porter & Demi-Couture
Our pret-a-porter collection is available in the following size range: 0 - 18. Sizes 14-18 are subject to additional fees based on materials usage. Custom changes are not available for demi-couture dresses & gowns. Our demi-couture collection is produced in your dress size using your bust, waist & hip measurements then custom embellished and custom fitted by an EA seamstress/tailor to perfect the fit. Demi-couture gowns are offered in a limited number of silhouettes, lengths and fabrics. Contact your EA personal shopper for details and to find a seamstress in your location. Alteration fees are not included and are billed separately.
Production
Normal production time for our ready to wed collection gowns is 60-90 days. Couture gowns may require 6-12 months to create. All gowns are given an anticipated delivery date at the time the order is placed. Once production is 50% completed, each order will receive a confirmed ship date.
Cancellations
All custom order cancellations must be submitted in writing within 5 days of placing the order and are subject to approval. If an order is cancelled before the fabric and materials are obtained, we will retain a $50.00 processing fee. If an order is in production at the time of the cancellation request, we will retain the 50% deposit.
Payment
ONLINE ONLY
Items available online are payable through our shopping cart. We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS.
Quadpay is offered at the shopping cart checkout process and is subject to approval. Quadpay will allow you to split your payments in 4 installments over a 6 week period. Available on sales values of $35 - $1,500. Quadpay approved amounts and limits are subject to approval.
BRIDAL GOWN ORDERS
Quadpay is available for initial gown depositsThe total order amount is due in full with each order and subject to additional charges for any change request after production has begun. All custom gown orders are handled in-person, via phone order or Zoom video conference with your EA personal shopper. Video conference is subject to availability, appointment times and is reserved only for couture clients.
BRIDAL PARTY DRESSES
Our bridal party dress collections are pre-designed and available to purchase in our online store. The collections are available in sizes 2-28W and may require alterations at the customers expense. Bridal party dresses created with the customers measurements are not returnable.
As of August 1, 2020 we do not offer custom designed bridal party dresses. Any custom requests will be priced as a custom gown.
Contact us at personalshopper@ericaangeline.com for questions or concerns about bridal party dresses.
Return Policy for Dresses & Gowns
Due to the nature of our business we do not accept returns on dresses, gowns and/or custom accessories. The only exceptions are for defects in a product or errors on our part. Defective merchandise will be repaired or replaced with the identical ordered item in perfect condition in a timely manner. You must call and notify us of any defects or errors immediately upon receipt. All claims for shortage or defects must be submitted in writing within 5 days of receiving merchandise. A Return Authorization Number (RA#) will be issued. Replacement of any defective products will have the same production time line as the original order.
Custom orders can not be returned. We require the client to approve all sketches, measurement charts, photos and fabrics for approval.
Return Policy for Online Shop Accessories
If you are not satisfied, we will gladly accept your return of unworn/unused accessory merchandise with tags attached within 5 business days from the date delivered. A Return Authorization Number (RA#) will be issued. All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received. Refunds will not be issued after the return window has ended or for merchandise that has been worn.
Earrings, lingerie and garters cannot be returned due to health and hygiene regulations. The same applies to sets which contain earrings for pierced ears.
Used merchandise cannot be returned. A restocking fee may apply to large quantity items. A shipping fee will apply for returned items. For additional questions on returns, please contact your personal shopper at 209-322-7433 or personalshopper@ericaangeline.com
Gifts - online accessory shop only
When a gift is returned it may be exchanged for a new item of equal or lesser value. Otherwise we will issue a gift card for the value of the returned item. Any remaining balance will be applied to a gift card.
Pricing and Availability
Information, including product pricing and availability, may be changed or updated with or without notice
Shipping
We ship via USPS, UPS Ground for delivery in the USA and DHL for international shipments. United States orders receive complimentary shipping. International orders may be subject to shipping and duty fees. Please contact your personal shopper for details: personalshopper@ericaangeline.com
Intellectual Property
We do strictly enforce our intellectual property rights, including our ERICA ANGELINE trademarks and copyrights against unauthorized resellers of our custom & one of a kind items. In addition, any sketches drawn by Erica Angeline Scott and or photographic images appearing on our website or our company social media are protected by copyright and are not available for use with the intent to replicate or for personal profit without the express written permission of Erica Angeline Scott, LLC. Erica Angeline is an authorized helenfontaine retailer Also, the models appearing in such photographic images are protected against the unauthorized use of their likenesses by virtue of their rights of publicity and privacy.
Erica Angeline is an Authorized Elegance By Carbonnea retailer
Erica Angeline Bridal, LLC does not permit or authorize the use of any of its intellectual property on the following re-sale sites or online stores such as but not limited to: eBay, Etsy, Craigslist etc.
Site Usage
Subject to the terms and conditions, Erica Angeline, LLC grants you a limited non-exclusive licence to access and make personal use of this Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Erica Angeline, LLC. You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. Neither this Site nor any content on this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.